Customer story: ASL Roma 3

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ASL Roma 3, a leading local health authority in Italy, faced the challenge of modernizing its document management processes to enhance efficiency and comply with evolving regulatory requirements. Handling large volumes of paperwork daily, the organization sought a solution to streamline operations, ensure document security, and reduce the reliance on physical signatures.

ASL Roma 3 grappled with:

  • Managing sensitive healthcare data with the highest levels of security.
  • Extensive manual processes slowing down operations and increase costs.
  • High dependency on physical signatures, leading to inefficiencies and delays.

To meet compliance standards, the need to integrate advanced digital signature options, including Qualified Electronic Signatures (QES).

The Solution

By integrating Cyberneid’s Instasign Gateway, ASL Roma 3 introduced a robust and secure electronic signature solution into its workflows. The implementation was tailored to the organization’s needs, including the addition of Qualified Electronic Signature capabilities, through trusted providers such as Aruba. This ensured full compliance with Italian and European regulations, including eIDAS.

How it Works

  • Flexible Integration: The Instasign Gateway seamlessly integrated with ASL Roma 3’s existing systems, ensuring a smooth transition to digital workflows.
  • Enhanced Security: Multi-level authentication methods, including biometric verification, provided unparalleled security for sensitive documents.
  • Scalability: The solution supports a high volume of signatures daily, catering to the large-scale needs of the organization.
  • User-Friendly Experience: Intuitive interfaces enabled both staff and external collaborators to adopt the solution quickly, improving overall productivity.

The Results

The implementation of Instasign Gateway delivered significant benefits:

  • 80% Reduction in Processing Time: Automated workflows replaced manual tasks, accelerating the approval and signature processes.
  • Cost Savings: Reduced reliance on physical documentation and courier services led to substantial financial savings.
  • Enhanced Compliance: The integration of QES ensured adherence to the strictest legal and regulatory requirements.
  • Improved User Satisfaction: Both staff and external stakeholders praised the system’s ease of use and reliability.

Looking Ahead

Shaping Italy’s digital future

ASL Roma 3’s partnership with Cyberneid highlights the transformative power of digital innovation in the public sector. By adopting Instasign Gateway, the organization has set a benchmark for efficiency, security, and compliance in healthcare administration. Cyberneid continues to support ASL Roma 3 on its journey towards full digital transformation.


Alessia Pauciullo
UX/UI Designer