Customer story: Poligrafico e Zecca dello Stato Italiano

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The Poligrafico e Zecca dello Stato Italiano, a key institution supporting Italy’s public services, was tasked with enhancing its digital offerings.

With the rising demand for secure remote services, the need for robust digital signature capabilities became a priority. This called for a solution that could seamlessly integrate into the IO app, ensuring citizens could access certified electronic signature functionalities with ease and reliability.

The Solution

To meet this challenge, the Poligrafico e Zecca dello Stato Italiano turned to Cyberneid’s advanced SDK technology, designed to enable secure and intuitive digital signing. Rather than adopting a standalone solution, the Poligrafico integrated Cyberneid’s SDK into the IO app, Italy’s central digital platform for public services.

The integration of Cyberneid’s SDK provided:

  • Seamless User Experience: Streamlined signing processes directly within the IO app.
  • Certified Digital Signature Capabilities: Fully compliant with Italian and EU regulations.
  • Enhanced Security: Strong authentication leveraging the Electronic Identity Card (CIE).

The Results

The incorporation of Cyberneid’s SDK into the IO app has delivered measurable benefits:

  • Citizen Convenience: a smooth and reliable signing experience, boosting satisfaction and trust.
  • Broader Access: over 60 million Italians with a CIE now have access to remote digital signing.
  • Efficiency Gains: document approval times were reduced by 70%, accelerating public service processes.
  • Fortified Security: advanced encryption and identity verification drastically reduce fraud risks.

Looking Ahead

Shaping Italy’s digital future

Cyberneid’s partnership with the Poligrafico e Zecca dello Stato demonstrates how technology can streamline operations, secure sensitive processes, and enhance user experiences, ensuring Italy’s public administration is ready for the challenges of tomorrow.


Alessia Pauciullo
UX/UI Designer