Enega – energie per l’Italia: a success story with Cyberneid technology
Enega, a leading energy provider in Italy, faced fraud and inefficient paper-based contract signing challenges. With Cyberneid’s Identity Proofing and KYC services, along with Advanced Electronic Signatures, they streamlined their contract process, reducing fraud risks and operational costs.
The results? Contracts signed 50% faster, up to 40% savings in operational costs, and increased customer trust.
The Challenge
Combatting fraud and streamlining the contract signing process
Fraud in the energy sector has been an ongoing problem, with sales agents under pressure to close as many contracts as possible. This pressure sometimes leads to fraudulent contracts being signed in the names of unaware customers, often using doctored documents or signing them without the customer’s knowledge.
Enega needed a solution that would:
- Prevent fraud by ensuring that all contracts are signed by legitimate individuals.
- Digitize the contract process to improve efficiency, eliminate paper-based documents, and speed up onboarding.
The Solution
Cyberneid’s digital identity verification and advanced electronic signature
ur Identity Proofing and KYC (Know Your Customer) services, paired with our Advanced Electronic Signature, provided a comprehensive solution to Enega’s challenges. Here’s how it works:
- Fraud Prevention: with Cyberneid’s KYC technology, Enega can confidently verify customers’ identities, ensuring that no contracts are signed under false pretences.
- Secure Customer Identity Verification: Enega now digitally verifies customer identities before signing contracts. This ensures that only legitimate individuals can enter into agreements, eliminating the risk of fraud and identity theft.
- Electronic Signature: our Advanced Electronic Signature technology enables customers to sign contracts securely, quickly, and without the need for paper. This not only improves speed but also ensures that all signatures are legally binding and compliant.
The Results
Efficiency, cost savings, and enhanced trust
The implementation of Cyberneid’s technology has brought measurable benefits to Enega:
- Reduced Fraud Risk: With digital identity verification and secure electronic signatures, Enega has significantly minimized the risk of fraudulent contracts.
- Faster Contract Signing: The entire contract signing process is now 50% faster, enabling Enega to onboard new customers more quickly and increase sales conversions.
- Cost Savings: By eliminating the need for paper contracts and reducing the resources needed for printing, mailing, and storing documents, Enega has cut operational costs by up to 40%.
- Increased Customer Trust: Customers now have more confidence in Enega’s processes, knowing their identities are protected and the signing process is secure.
Looking Ahead
A continued partnership for innovation
Enega’s successful integration of Cyberneid’s technology is just the beginning. As they continue to innovate and expand their customer base, Cyberneid will remain a key partner in their digital transformation journey.
Enega’s story demonstrates the power of digital identity verification and secure contract signing in improving operational efficiency, reducing fraud, and enhancing customer satisfaction in the energy sector.
